Find answers fast — secure your Web3 world

Search step-by-step guides, troubleshooting tips, and best practices for using your wallet, apps, and the suite.

Featured: Set up and secure your hardware wallet

Step-by-step walkthrough for first-time setup, PIN creation, and backing up your recovery phrase.

How to restore from recovery phrase

Recovery & backup · 5 min read

Connecting to web apps securely

Web3 · 4 min read

Install Trezor Suite & Trezor Bridge

Setup · 3 min read

Troubleshooting USB connection issues

Troubleshooting · 4 min read

Frequently asked questions

How do I recover my wallet if I lose my device? +
Use your recovery phrase to restore the wallet on a new device. Keep your recovery phrase offline and secure. See the full guide in "Restore from recovery phrase".
What is the Trezor Bridge app and do I need it? +
Trezor Bridge is a small background service that connects your hardware wallet to the desktop/web application. Install it during setup to enable communication between the device and the app.
Is my private key ever online? +
No — private keys remain on the hardware device and are never shared with the web or desktop applications. All transactions require on-device confirmation.
How can I contact support? +
Click "Contact Support" at the top or use the support form at the footer. For urgent issues, include your device model, firmware version, and a short description (do not share your recovery phrase).